Product Warranty

Reference Translation

This English version is provided for reference only. In the event of any inconsistency between this English version and the Japanese version, the Japanese version shall prevail.

Collet Instruments Inc. (hereinafter referred to as “we,” “us,” or “our”) provides the following warranty for Opti Deko First Edition (hereinafter referred to as the “Product”).

This warranty applies to the Main Unit and Expansion Unit of Opti Deko First Edition. Items included in the package and accessories are excluded from this warranty except for defects found upon initial receipt.

This warranty applies only to Products purchased and used in Japan. Shipment and return of Products for warranty service are limited to addresses within Japan.

1. Warranty Period

The warranty period for the Product is one (1) year from the date of purchase.

When requesting warranty service, you may be required to provide proof of the purchase date, such as a receipt, invoice, or order history.

2. Warranty Coverage

If the Product develops a defect or malfunction during the warranty period under normal use in accordance with the user manual and other instructions provided by us, we will repair or replace the Product free of charge.

We will determine whether to repair or replace the Product based on its condition, parts availability, and other relevant circumstances.

Repair or replacement does not restart or extend the original warranty period. The warranty period will, in principle, remain one year from the original date of purchase.

3. Exclusions from Warranty

Even during the warranty period, free warranty service may not apply in the following cases:

• Damage or malfunction caused by use contrary to the user manual or safety instructions
• Damage caused by dropping, impact, exposure to liquids, foreign objects, or other external factors
• Damage or malfunction caused by an unsuitable power supply, cable, connection method, or similar equipment
• Damage or malfunction caused by installation on or use with unsupported keyboards or other equipment
• Damage or malfunction caused by disassembly, modification, or repair performed by the customer or a third party
• Damage caused by fire, earthquake, lightning, or other external events
• Normal wear and deterioration, scratches, stains, discoloration, or other cosmetic changes
• Malfunctions caused by equipment, operating systems, software, or other products other than the Product itself
• Cases where the serial number or other product identification information has been intentionally removed or altered
• Other damage or malfunction not caused by a manufacturing or material defect in the Product

4. Repair and Replacement

Before sending the Product to us for warranty service, please contact our customer support.

To diagnose the issue, we may ask you to provide the serial number, proof of purchase, information about your operating environment, photographs, videos, or other relevant information.

For defects covered by this warranty, we will bear the domestic shipping costs in Japan using a shipping method designated by us.

Repair or replacement may result in the Product’s settings, firmware, calibration data, or other information being reset or changed.

5. Operating Environment and Compatibility

We do not guarantee operation of the Product with every combination of computer, electronic musical instrument, operating system, DAW, software instrument, MIDI device, or other equipment.

Please refer to the latest information in the user manual or on our website for supported devices and operating environments.

6. Service After the Warranty Period

After the warranty period has expired, paid repair service may be available where repair is possible.

We may be unable to provide repair service due to parts availability or other circumstances.

7. Important Safety Notices

If a safety-related issue concerning the Product is identified, we may provide instructions regarding use, inspection, repair, replacement, recall, or other necessary measures through our website or other appropriate means.

Please follow our instructions when an important safety notice is issued.

8. This Warranty and Statutory Rights

This warranty sets forth the terms of our warranty regarding repair or replacement of the Product itself.

Our liability for death, personal injury, or damage to property other than the Product resulting from a defect in the Product is not excluded or limited by this warranty and will be handled in accordance with applicable laws.

This warranty does not restrict any rights that customers may have under applicable laws.

9. Contact

For warranty service, repairs, or other product support, please contact us at the following address:

Product Support, Collet Instruments Inc.
support@collet-inst.com